Frequently asked Questions

Frequently Asked Questions

Click on the + sign to expand….

  1. What is Carers of West Dunbartonshire?

    Carers of West Dunbartonshire (CWD) is an independent, voluntary organisation. It is the organisation which manages the Carers Centre and the services which it delivers .The organisation is managed by a Board of voluntary Directors. These are local people who are carers, former carers and members of the local community who have a commitment to improving and developing quality services for carers. The work that they do for Carers of West Dunbartonshire is unpaid.

  2. Who funds the Carers Centre?

    The organisation is principally funded by West Dunbartonshire CHCP and West Dunbartonshire Council. We have a contract with them, which is called a Service Level Agreement, this details the services which we have agreed to deliver in partnership with them.

    The Carers Centre has charitable status and is a third sector organisation. This allows us to apply to grant making trusts etc for additional funding.

  3. Who can get support from the Carers Centre?

    The service supports adult carers who are looking after a family member or friend because of that person’s illness, disability, frailty or addiction. Carers are not paid for the help and support that they provide. We support adult carers of all ages, who live in the West Dunbartonshire area and are in a variety of different caring situations.

  4. Who will support me?

    We have a team of very experienced Carer Support Workers. Between them they have many years of experience of supporting carers as well as their own individual backgrounds, qualifications and expertise.

  5. What type of support can I get?

    We provide a wide range of services. These are all detailed on our website and in our Carers Information Pack. It may be that you want to access a lot of our services or that you just want to have someone to talk to, we will be led by you.

    When you first contact us, we will put you in touch with one of our Carer Support Workers. The Support Worker will offer to meet with you to discuss what you think you need and how we can support you. They will also discuss completing a Carers Assessment with you. This is to make sure that all your needs have been identified. The Support Worker will provide you with support for as long as you need it.

  6. Do I need to come to the Carers Centre?

    No. As well as the Carers Centre we operate an outreach service. This means that you can arrange to see a Support Worker at one of our outreach venues. These are detailed on our website and in our information pack.

  7. Will I be charged for services?

    We do not charge for our core services such as information and advice, emotional support, accessing you to services, training courses etc. There is a small charge of £5 per session for complementary therapies and if you attend one of our carer activities we may ask you to pay a small amount towards this. However, we always try to keep this to a minimum.

  8. How do I make contact?

    You can come into the Carers Centre during opening hours. The Support team operate a duty rota system which means that there will always be someone available to see you. Alternatively you can call or email us to arrange an appointment. If you would prefer, you can get someone to refer you e.g. a nurse or social worker.

  9. Do I need to be getting a Carers Allowance?

    No. Carers Allowance is the benefit which is paid to unpaid carers but there is a variety of reasons why you may not be entitled to it. This doesn’t mean that you are not a carer and you will still get support from the Carers Centre.

  10. What will happen to my information?

    The staff at the Carers’ Centre adhere to a strict Confidentiality Policy. You can read more about this in our Information Pack. It’s up to you how much or little you want to tell us about yourself but the more we can understand about your circumstances the easier it will be for us to support you. Anything that you do tell us will be treated in the strictest confidence and all information is stored securely.

    NB: The only exception to this is where we believe than a vulnerable adult may be at risk of harm.

  11. Can the person that I care for get support?

    The Carers Centre’s focus is you as the carer, all the services that we offer are for carers. However, some of the support that we offer you may also have a benefit to the person that you are caring for e.g. access to services, an increase in welfare benefits.

  12. What happens when I’m no longer caring?

    You caring role can come to an end for different reasons .e.g. the person that you are caring for has died, gone into a long term care setting or in some cases has got better and no longer needs your support.

    Carers often find it difficult to come to terms with their caring role coming to an end. The Carers Centre will continue to support you for up to 6 months. During that time we will help you to reconnect with the community and help you to access other opportunities e.g. volunteering, getting back to work, clubs etc.

Translate »